Head of SCM Operations Team (Sr. Manager) - Ellabell, GA

1.Job title : Head of SCM Operations Team (Sr. Manager)

2. Location : Ellabell, GA

3. Job Duties / Responsibilities:  

Responsibilities

1. Strategic Leadership & Planning

•  Develop and execute the SCM operations strategy in alignment 
• Provide overall leadership and direction for both 1st Shift and 2nd Shift SCM operations.
• Establish operating standards, staffing plans, scheduling requirements, and resource allocation across both shifts.
• Lead capacity planning, shuttle scheduling, yard planning, and operational design to ensure uninterrupted supply to the assembly line.
• Analyze anticipated production requirements, transportation volume, staffing needs, and operational constraints and adjust resources accordingly.
• Ensure operational consistency between shifts through standardized procedures, management controls, and effective shift handoffs.
• Identify and implement process improvements to improve productivity, cost efficiency, scalability, and service quality.
• Oversee department budgeting, financial performance, and P&L management.
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2. Multi-Shift Operations Management

• Maintain overall accountability for operational performance across both shifts.
• Provide leadership and oversight to the Operations Manager and Supervisors assigned to each shift.
• Ensure effective communication and operational handoff between 1st and 2nd Shift management teams.
• Establish clear escalation protocols to ensure unresolved issues are communicated and addressed without disruption to plant operations.
• Direct all yard, shuttle, switching, staging, and related SCM activities to achieve safe, timely, and error-free service.
• Monitor inbound and outbound material flow and ensure uninterrupted support of manufacturing production requirements.
• Ensure operational readiness, adequate staffing, equipment availability, and proper resource allocation for each shift.
• Monitor daily operating conditions and proactively address staffing shortages, equipment issues, production changes, yard congestion, or other operational risks.
• Maintain leadership visibility across both shifts and provide on-site support as operational and customer requirements dictate.
• Establish and monitor operational KPIs covering productivity, service performance, equipment utilization, labor efficiency, safety, and customer satisfaction.
• Ensure proper maintenance and utilization of tractors, trailers, yard equipment, and other operational assets.
• Manage returnable asset flows, including carts, racks, dollies, and other customer-owned or company-controlled equipment, while maintaining inventory integrity.

3. Customer & Stakeholder Management

• Maintain strong working relationships with customer leadership, production teams,
• logistics teams, and other operational partners.
• Act as the primary escalation point for significant operational issues occurring during either 1st or 2nd Shift.
• Ensure customer requests, service concerns, production changes, and operational issues are acknowledged and addressed promptly.
•  Coordinate with shift Managers to investigate service failures, identify root causes, implement corrective actions, and communicate resolution to the customer.
• Lead or participate in daily, weekly, and executive-level customer meetings.
• Provide customers with timely operational updates regarding service performance, manpower, equipment availability, safety, and other significant operational matters.
• Ensure customer commitments and service requirements are consistently communicated to both shifts and executed accordingly.
• Identify emerging customer requirements and translate them into effective operational plans.

4. People Leadership & Organizational Management

• Lead, mentor, develop, and hold accountable the SCM Operations leadership team.
• The core shift leadership structure includes 1 Operations Manager and 3 Operations
• Supervisors per shift
• Provide overall leadership for additional operations staff, coordinators, drivers, and other employees assigned to the department.
• Clearly define responsibilities, performance expectations, and decision-making authority for Managers and Supervisors.
• Ensure consistent leadership and application of company policies across both shifts.
• Conduct regular management meetings and shift performance reviews.
• Develop Managers and Supervisors to independently manage daily operations while maintaining appropriate escalation and accountability.
• Foster a culture of accountability, teamwork, professionalism, customer service, safety, and continuous improvement.
• Partner with Human Resources regarding recruiting, staffing, employee relations, performance management, discipline, and workforce planning.
• Oversee employee performance reviews, succession planning, and leadership development for key positions.
• Ensure adequate staffing and leadership coverage for both shifts based on operational demand.

5. Safety & Compliance

• Champion a safety-first culture across all SCM operations and both operating shifts.
• Ensure compliance with applicable OSHA, DOT, CTPAT, company, customer, and plant- specific requirements.
• Hold Managers and Supervisors accountable for consistent enforcement of safety requirements.
• Monitor driver and employee compliance with safe work practices, PPE requirements, vehicle operating procedures, and site safety rules.
• Oversee safety inspections, audits, training, incident investigations, and corrective actions.
• Partner closely with GET Freight's Safety Department to identify operational risks and implement preventive measures.
• Review accidents, incidents, near misses, equipment damage, and safety violations and ensure appropriate corrective and preventive actions are completed.
• Ensure safety expectations are consistently enforced across both 1st and 2nd Shift operations.

6. Performance Management & Continuous Improvement

• Establish measurable KPIs for both shifts and monitor performance against operational targets.
• Review daily and weekly performance metrics to identify service failures, productivity gaps, recurring issues, and improvement opportunities.
• Compare performance between shifts to ensure operational standards are consistently maintained.
• Lead root-cause analysis and corrective action processes for recurring service, safety, staffing, or equipment issues.
• Develop standardized work processes and operational procedures across both shifts.
• Lead continuous improvement initiatives focused on safety, productivity, labor utilization, equipment efficiency, customer service, and cost reduction.
• Use operational data and trend analysis to support business decisions and resource planning.

7. Financial Management & Reporting

• Own the SCM Operations department P&L and ensure achievement of established
• financial targets.
• Develop and manage operating budgets, labor budgets, equipment costs, and other
• department expenses.
• Monitor labor utilization, overtime, staffing efficiency, maintenance costs, and other
• controllable expenses across both shifts.
• Oversee weekly invoicing, settlements, operational cost validation, and related financial
• processes.
• Identify cost-saving and productivity improvement opportunities without compromising
• safety or customer service.

Job Qualifications & Requirements

• Required:
• Bachelor’s degree in Supply Chain Management, Logistics, Business, or related field
• 12+ years of progressive experience in supply chain/transportation/logistics operations
• 7+ years in a senior managerial or leadership role within yard, shuttle, or automotive supply chain operations
• Demonstrated experience managing multi-shift operations and front-line management teams.
• Strong experience leading Managers, Supervisors, and large operational workforces.
• Strong understanding of operational KPIs, workforce planning, productivity management, and process improvement.
• Demonstrated customer and stakeholder management experience.
• Strong financial management and P&L experience.
• Proven ability to manage complex and time-sensitive operations in a high-pressure environment.
• Preferred:
• Master’s degree in Supply Chain, Logistics, or MBA
• Direct experience supporting an automotive OEM, Tier 1 supplier, or automotive manufacturing environment.
• Experience in automotive plant logistics, sequencing, shuttle, yard, switching, or material- flow operations.
• CDL-A license and hands-on operational experience in yard/shuttle environments.

 

Qualifications

• Strong strategic thinking and business acumen.
• Expertise in automotive logistics, yard operations, shuttle operations, sequencing, and material flow.
• Demonstrated ability to lead and coordinate multiple operating shifts.
• Strong customer-facing and issue-resolution capabilities.
• Ability to make sound operational decisions under time-sensitive conditions.
• Strong analytical and problem-solving skills.
• Ability to identify root causes and implement sustainable corrective actions.
• Strong financial management and cost-control capabilities.
• Excellent leadership, communication, negotiation, and interpersonal skills.
• Strong conflict-management and escalation-management skills.
• Ability to build accountability within a multi-level management structure.
• Strong proficiency in Microsoft Office Suite and ERP, TMS, WMS, YMS, or other logistics management systems.
• Ability to thrive in a fast-paced automotive manufacturing environment.
• Strong customer orientation and relationship-management skills.
• Flexibility to support multiple shifts and respond to significant after-hours operational issues when necessary.

4. Job Type: Full-time

5. Contact: danielkim@gnmconsulting.net