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Operations General Manager _Duluth GA

1.Job title :   Operations General Manager 

2. Location : Duluth GA

3. Job Duties / Responsibilities:  

Operational Management

  • Lead daily operations for port and rail drayage, dispatch, fleet utilization, and terminal/yard activities.
  • Oversee off-site yards, container storage, and asset management to ensure high equipment availability.
  • Monitor and coordinate administrative, sales, and service functions across multiple departments.
  • Develop and refine dispatch and routing processes to maximize operational efficiency.
  • Safety & Compliance Leadership
  • Serve as the senior-most safety advocate, ensuring full compliance with DOT, FMCSA, and OSHA regulations.
  • Implement safety-first culture across operations through training, monitoring, and incident prevention.
  • Conduct risk assessments and pre-task planning in coordination with Operation and Safety managers.
  •  

Customer Relationship Management

  • Act as escalation point for high-priority accounts and service disruptions.
  • Build long-term relationships with shippers, brokers, and freight forwarders to enhance service delivery.
  • Ensure all customer commitments and service level agreements (SLAs) are consistently met or exceeded.
  • Process Improvement & KPI Oversight
  • Identify, recommend, and implement technologies and process improvements across dispatch and fleet operations.
  • Establish and track KPIs for on-time performance, equipment utilization, empty miles, and driver productivity.
  • Lead continuous improvement initiatives using data to drive decision-making and process efficiency.


Financial & Strategic Planning


  • Own the full P&L for operations, including cost control, lane profitability, and overhead management.
  • Work closely with the CFO to develop pricing strategies and quoting tools for customer bids.
  • Support strategic initiatives including facility expansions, system integrations, and scalability efforts.
  • Partner with the CEO in sales strategy, margin protection, and long-term business planning.
  • Carrier & Vendor Management
  • Establish and manage strong relationships with subcontracted carriers, drayage providers, and yard vendors.
  • Negotiate service contracts, rate structures, and carrier commitments to align with operational and financial targets.
  • Oversee shuttle fleet and intermodal carrier performance and service standards.
  • Reporting & Communication
  • Deliver comprehensive performance updates, financial reports, and forecasts to senior leadership.
  • Maintain clear and consistent communication across all departments, fostering cross-functional collaboration.


Required Qualifications

• Bachelor’s degree in Business Administration, Logistics, or Supply Chain Management

• 15+ years of direct operational experience in transportation or drayage logistics

• 10+ years of team management and cross-departmental leadership

• In-depth understanding of drayage operations, containerized freight, and yard logistics


4. Job Type: Full-time


5. Salary: 120K~150K  Yearly, and your base salary will depend on your experiences, qualifications, and skills.


7. Contact: danielkim@gnmconsulting.net
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