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Store Assistant Manager _ Cerritos, CA

1.Job title : Store Assistant Manager

2. Location : Cerritos, CA

3. Job / SUMMARY: / Duties / Responsibilities: 

JOB SUMMARY:


The Café Assistant Manager supports the General Manager in achieving financial objectives, overseeing daily operations, ensuring staff compliance with standards and procedures, and providing a superior guest experience. The role involves assisting in the development and implementation of strategies to increase revenue, coordinating activities across multiple departments, and contributing to a positive work environment.

Responsibilities

  • 1) Financial, Operational Oversight, and Revenue Growth:

    • Assists in achieving financial objectives by helping to develop, monitor, and execute financial operational plans, budgets, and sales & marketing strategies to support the overall goals 
    • Supports the day-to-day operations of the café, including scheduling, planning, and organizing work, while helping to control labor and expenses. Monitors variances and assists in initiating corrective actions as needed.
    • Contributes to developing and implementing creative strategies to increase revenue and enhance catering sales through effective oversight of sales initiatives and actionable, measurable sales deliverables.
    • Participates in regular meetings with the management team to review performance, provide input, and help guide motivation and direction toward achieving both individual and company objectives.
    • Monitors café appearance and coordinates with the team to ensure issues are resolved promptly.

    2) Staff Coordination and Development:

    • Assists in recruiting, training, and supporting café staff and supervisors.
    • Supports direct reports in accomplishing performance goals, providing input on developmental coaching and guidance for long-term career growth opportunities.
    • Participates in planning sessions and performance reviews, assisting in supervising and directing regular training for all staff in guest service, food & beverage operations, loss prevention, and company standards.
    • Contributes to fostering high staff morale and effective performance, helping to maintain an open-door policy to facilitate proper communication between departments.

    3)Guest Service and Relations:

    • Supports achieving and maintaining overall guest service goals through team coordination.
    • Oversees aspects of the guest service model, ensuring guest complaints are addressed appropriately and service recovery gestures are made to ensure complete guest satisfaction.
    • Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.

    4)Compliance and Safety:

    • Assists in ensuring compliance with all applicable occupational, health, and safety regulations and laws.
    • Contributes to creating an environment where safety comes first, supporting the Safety Program and ensuring company safety policies are followed.

QUALIFICATIONS 

    • Minimum of 2 years of experience in the F&B or similar industry.
    • Bachelor’s degree in business, marketing, or a related field preferred.
    • Excellent written and verbal communication skills.
    • Ability to handle multiple projects simultaneously and work under pressure.
    • Strong organizational and project management skills.
    • Friendly and personable demeanor.
    • Proficient in Microsoft Office and relevant software.
    • Bilingual (Korean and English) preferred.
    • Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
4. Job Type: Full-time

5. Salary Range : 55K~ 65K (depends on experience)

6. Benefits (Full-Time ONLY) : 
  • Health, Dental, and Vision PPO Insurance
  • Life, STD, LTD Insurance
  • 401(K) Plan
  • Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
  • Years of Service Awards
  • Education program (Based on Eligibility)

7. Contact: danielkim@gnmconsulting.net
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