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General Manager _ Cerritos, CA

 1.Job title : Store General Manager

2. Location : Cerritos, CA

3. Job / SUMMARY: / Duties / Responsibilities: 

JOB SUMMARY:


The Café General Manager is responsible for achieving financial objectives, managing daily operations, ensuring staff compliance with standards and procedures, and providing a superior guest experience. The role involves developing and implementing strategies to increase revenue, managing multiple departments, and fostering a positive work environment.

Responsibilities

1) Financial, Operational Oversight, and Revenue Growth:

  • Achieves financial objectives by developing, monitoring, and executing financial operational plans, budgets, and sales & marketing strategies to support the overall goals
  • Manages day-to-day operations of the café, including scheduling, planning, and organizing work, while controlling labor and expenses. Analyzes variances and initiates corrective actions as needed.
  • Develops and implements creative strategies to increase revenue and enhances catering sales through effective management of sales initiatives and actionable, measurable sales deliverables.
  • Conducts regular meetings with the management team to review performance, provide direction, and offer motivation and guidance toward achieving both individual and company objectives.\
  • Monitors café appearance and ensures issues are resolved expeditiously.

2) Staff Management and Development:

  • Hires, trains, and supports café management and staff.
  • Manages direct reports to accomplish performance goals, providing developmental coaching and guidance for long-term career growth opportunities.
  • Conducts planning sessions and performance reviews, supervising and directing regular training for all staff in guest service, food & beverage operations, loss prevention, and company standards.
  • Fosters high staff morale and effective performance management, maintaining an open-door policy to facilitate proper communication between departments.

3)Guest Service and Relations:

  • Achieves and maintains overall guest service goals through team management.
  • Oversees the guest service model, ensuring guest complaints are resolved appropriately and service recovery gestures are made to ensure complete guest satisfaction.
  • Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.

4)Compliance and Safety:

  • Ensures compliance with all applicable occupational, health, and safety regulations and laws.
  • Creates an environment where safety comes first, overseeing the Safety Program and assuring company safety policies are followed.


QUALIFICATIONS 


  • Minimum of 5 years of experience in the F&B or similar industry.
  • Bachelor’s degree in business, marketing, or a related field preferred.
  • Excellent written and verbal communication skills.
  • Ability to handle multiple projects simultaneously and work under pressure.
  • Strong organizational and project management skills.
  • Friendly and personable demeanor.
  • Proficient in Microsoft Office and relevant software.
  • Bilingual (Korean and English) preferred.
  • Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
4. Job Type: Full-time

5. Salary Range : ~ 83K (depends on experience)

6. Benefits (Full-Time ONLY) : 
  • Health, Dental, and Vision PPO Insurance
  • Life, STD, LTD Insurance
  • 401(K) Plan
  • Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
  • Years of Service Awards
  • Education program (Based on Eligibility)

7. Contact: danielkim@gnmconsulting.net

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