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Mobile App Program Manager Commerce, CA

1.Job title :  Mobile App Program Manager

2. Location : Commerce, CA 

3. Job Duties / Responsibilities:  

JOB DUTIES (include but are not limited to the following)

  • Lead the execution and implementation of new mobile application. Oversee a team of analyst and technical manager to monitor and evaluate app performance and recommend optimization strategies.
  • Define program success metrics, develop detailed project plans, establish milestones, allocate resources, and monitor progress. Identify risks and escalate roadblocks to leadership with proposed solutions.
  • Devise data-driven strategy focused on customer experience, frequency, retention, and acquisition.
  • Collaborate with cross-functional teams to ensure program objectives align with business goals.
  • Implement mechanisms for continuous improvement, define new capabilities to add to the program; manage product backlog based on prioritization.
  • Build business goals at two different levels – brand and customer, with emphasis on driving frequency.
  • Serve as the primary point of contact for all program-related activities. Regularly update stakeholders on project progress, challenges, and outcomes.
  • Work closely with development teams and key stakeholders to understand the technology constraints for executing new initiatives, ensure final product and/or program reflects business and technical goals. (Note: the app development is largely led through our Korea HQ, closely partnered with our U.S. leads)
  • Other duties as assigned

QUALIFICATIONS

  • BS degree with minimum 8 years of experience in digital program management, building and executing new program catered towards retail.
  • Familiarity with technical jargon, infrastructure, database, digital products & platforms.
  • Experience in the QSR space – franchise brand experience highly preferred.
  • Strong project management skills – ability to manage multiple projects simultaneously and prioritize.
  • Strong knowledge in technical expertise categories - planning & programming and process optimization.
  • Foster a collaborative team environment, provide coaching to those with both technical and non-technical backgrounds.
  • People management experience a must
  • Proficiency in analytic tools and programming languages – SQL, Python, R, SAS.
  • Proficient in MS Office – Excel, Word, Powerpoint.


4. Job Type: Full-time


5. Salary: $110k - $150k Yearly, and your base salary will depend on your experiences, qualifications, and skills.


7. Contact: danielkim@gnmconsulting.net
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