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Application Support Specialist (Marketing) - (Commerce, CA)

1.Job title : Application Support Specialist  (Marketing)

2. Location : Commerce, CA

3. Job / SUMMARY: / Duties / Responsibilities: 

JOB SUMMARY:


The Application Support Specialist will report directly to Marketing Manager and will serve as the driver for success of the new brand app. An ideal candidate would have fluent knowledge of IT practices and workflows along with experience in new application development. Prior work experience in an in-house Marketing or IT department of a retail brand would be ideal, since the main functions of the app consists of customer-centric functions, including maintaining brand loyalty program and generating remote sales.

Responsibilities

  • Serve as the key contact point for the project management process of the new brand app, from design and development to implementation, integration, and launch.

  • Assess the needs for improvement, test prototype, and provide insights

  • Address and resolve issues that may come up during the development and launch process; propose solutions tailored to the business.

  • Manage routine updates, new installations, and fixes as needed. 

  • Develop strategic plans to ensure success of the application in four key areas: user experience, engagement, loyalty, and retention.

  • Content management – ensure the information live on platform reflects the most up-to-date information.

  • Respond to internal and external troubleshooting inquiries regarding mobile application function.

  • Serve as a marketing contact to corporate owned and franchise store operators; provide training for new employees and store owners.

  • Continuously monitor system performance to ensure smooth user experience, respond to any service inquiries and coordinate maintenance as needed. 

  • Communicate with Korea HQ for app related tasks. 

  • Other duties as assigned 

QUALIFICATIONS 

  • BS degree in Informational Technology with minimum 4 years of work experience.

  • Experience in social media, digital marking and/or agency experience a plus 

  • Strong communication, project management, and customer service skills

  • Strong troubleshooting skills and adept at presenting creative solutions to a problem 

  • Must be bilingual, writing and verbal (English & Korean)

  • Must be proficient with Word, Excel and PowerPoint

  • Must thrive in a team environment, also a self-starter that is able to take initiatives and work independently

  • Must be able to work weekends or holidays as needed 

  •  

4. Job Type: Full-time

5. Salary Ragne : 75K~ (depends on experience)

6. Benefits (Full-Time ONLY) : 
  • Health, Dental, and Vision PPO Insurance
  • Life, STD, LTD Insurance
  • 401(K) Plan
  • Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
  • Years of Service Awards
  • Education program (Based on Eligibility)

7. Contact: danielkim@gnmconsulting.net
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